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Front of House - NEW COURSE

   
'Front of House' is a course for client facing staff within conference venues and is designed to both equip personnel to communicate effectively with clients and show their actions can increase customer spend and influence customer retention.
   

The following topics are covered in an interactive and relaxed atmosphere to encourage delegate participation. 

 

  • Consider how your venue is perceived by guests
  • Learn how to create a good first impression
  • Master skills which enable you to interact with different client types
  • Be aware of how to provide an inclusive service
  • Understand the value of knowing your product
  • Learn tips to ensure your emails promote a professional image
  • Understand how body language helps us to communicate
  • Improve your telephone skills and awareness
  • Learn tips for building client relationships
  • Recognise opportunities to increase customer spend
  • Learn why we lose customers
  • Adopt skills to help you handle complaints and keep customers
  • Know what to do during an event
  • Understand about working well as a team

Course Leader: Joanna Aspin, Joanna Aspin Consultancy & Training

Dates & Locations: see the BACD website http://www.bacd.org.uk/ and click on Events for a list of dates and locations.

Timings: Course starts at 11.00am and finishes at 4.30pm

Delegate fees: BACD Members @ £155 + VAT; Non-Members @ £165 + VAT includes refreshments, lunch and course notes


To register go to www.joannaaspin.com/Front and select REGISTER from the menu.

Joanna Aspin Consultancy & Training, t: 0779 323 7908,
e: joanna@joannaaspin.com

BACD, 6th Floor Charles House, 148-149 Great Charles Street, Birmingham, B3 3HT

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