|
|
|
|
|
|
|
Manage
Develop Convert
|
|
|
|
|
The
Practicalities of Conference Enquiry Handling
" I found
the course very useful, it has made me ask more questions and understand
the needs of the client. I enjoyed the relaxed environment and it was a
manageable amount to take in. Overall it was very relevant to the workplace
and I felt motivated after the course.”
Lindsey Williamson, Accommodation Booking Executive, Belfast Visitor & Convention Bureau
|
|
|
|
Manage-Develop-Convert enquiry skills course is for delegates from
both destination organisations and conference venues.
The course is designed to enable
personnel dealing with incoming conference enquiries to process these for
the maximum conversion.
The following
topics are covered in an interactive and relaxed atmosphere to encourage
delegate participation.
- Practicalities to be considered for
managing the enquiry process
- How to influence the result of your sales
by educating your colleagues
- Things you should know about your product
to be able to sell it
- How clients from different types of
organisations behave
- Understanding third party agents and how
to work with them
- Develop your sales techniques and
confidence with clients
- How to build and manage your client
relationships
- Learn strategies to take and keep control
of the enquiry
|
Course Leader: Joanna Aspin, Joanna Aspin Consultancy &
Training
Dates & Locations: See the BACD website www.bacd.org.uk and click on events or
visit Joanna's own website for a list of forthcoming dates
Timings: Course starts at 11.00am and finishes by 4.30pm
Delegate fees: BACD Members/Affiliates Members @ £155 + VAT;
Non-Members @ £165 + VAT includes refreshments, lunch and course notes
To book your place on the course simply call Joanna on 0779 323
7908 or go to www.joannaaspin.com/ManageDevelopConvert
and select REGISTER from the menu. You can also contact Joanna by
email: joanna@joannaaspin.com
|
BACD,
6th Floor Charles House, 148-149 Great Charles Street, Birmingham, B3 3HT
|
|
If you have received this
email by mistake, changed your contact details or would like to be removed
from our database please email info@bacd.org.uk.
|
|
|